Returns and exchanges must be received within 30 days
from the date printed on the receipt. Postage and insurance must be paid
by the sender. The product must be received in sellable condition and must
be clean and undamaged. Due to health code regulations, we will not accept
any product that has been worn or used other than to test for size and fit.
Products returned that
do not meet the above criteria will be returned to you at the
your own expense.
Following receipt and inspection of the product, we will credit the price of the product to your credit card. For exchanges, a flat $7.00 fee will be charged to your credit card to help cover the cost of mailing the exchanged product(s) to you. Note: If your initial purchase qualified you for a quantity discount and you return some, but not all products, the initial purchase price will be recalculated for the purpose of determining the refund amount due. In some cases, you may lose a quantity purchase discount and/or the free shipping bonus, and obtain a refund in an amount less than expected.
To return a product: Please enclose the product, a letter/note stating the reason for return, the order number and your desire for a refund. A refund will be applied to your credit card per the conditions stated above.
To exchange a product: Please enclose the product, a letter/note of request including the order number and the new size desired. We will process the exchange promptly. A flat $7.00 shipping fee will be charged to your credit card.
Please return products to:
ARCHandHEEL.com
A Division of FootAmerica, LLC
Returns & Exchanges
4359 County Road 516
Matawan, NJ 07747
For a prompt response to your customer service or product questions, e-mail us at: ARCHandHEEL@yahoo.com
© ARCHandHEEL.com™ 2011
